Computer reliability surveys tell you as much about the computer users as they tell you about the computer brands. One survey shows Toshiba notebooks to be the only reliable brand of notebook and Apple Mac notebooks are unreliable but Apple Mac notebooks users are happy with unreliable notebooks.
One recent survey shows Toshiba is the only reliable brand with Asus running second and Apple, Asus, and Gateway competing for a distant third place. Despite Toshiba being number one for reliability, Toshiba users want better reliability.
Apple notebooks are rubbish by comparison to Toshiba, according to the survey, but Apple users are happy to put up with the failures and will accept anything, so long as it is labelled Apple. The old IBM notebook, now branded Lenovo, scores a slightly lower reliability than Apple but also has a fan base with say they are happy with the unreliability.
Clearly Toshiba is the best brand to buy and Toshiba users are the most demanding, indicating Toshiba have to be way ahead of the competition to get a good vote from their picky users.
Do people still use the telephone to ask questions about their computer? Apparently Apple users still use the old telephone and are happy with the way Apple answer questions about the apparently unreliable Apple notebooks.
Most of the other brands did not record many results for telephone support because all the users of the other brands look online for answers. IBM/Lenovo users are completely happy with the Lenovo/IBM support without ever waiting for an ancient telephone call.
There was not real service satisfaction survey because it focused on telephones instead of online, email, forums, and knowledge databases. There was not one question in the survey about availability or timeliness of updates.
Toshiba is the only reliable brand. Apple, IBM, and Lenovo users are suckers for punishment. The survey section on support is useless as a measure of good support because it focused only on a 1980s style support.